PlayBase Troubleshooting

PlayBase Troubleshooting

PlayBase Troubleshooting

PlayBase crashes or freezes when exporting a playlist

If PlayBase crashes or freezes while exporting a playlist, consider the following:

  • There is enough free space available in your selected output folder

  • You are permitted to write into the selected folder

  • Your device has sufficient processing power available

  • No antimalware or firewall is actively blocking PlayBase

In addition to all of the above, we recommend not using any Cloud-synchronized folders from applications like iCloud, Google Drive, or OneDrive. PlayBase's exporting process can be interrupted by these applications, in case they start synchronizing your files while they are still being exported.

The problem may also be with a specific clip in your playlist. To rule this out, try exporting some clips one by one. You can exclude clips from being exported by hovering over them and clicking on the Show/Hide clip icon, as shown below. Repeat this process several times to determine whether a specific clip is the cause for any export errors.

If all of the above doesn't help, try selecting different export folders to see whether that makes any difference.

Metrica PlayBase

Learn the fundamentals of PlayBase for free.

Build your analysis with ease by learning the basics of video analysis with Metrica PlayBase.

Metrica PlayBase

Learn the fundamentals of PlayBase for free.

Build your analysis with ease by learning the basics of video analysis with Metrica PlayBase.

Metrica PlayBase

Learn the fundamentals of PlayBase for free.

Build your analysis with ease by learning the basics of video analysis with Metrica PlayBase.